Intelligent Help Desk
Give your employees expert assistance with their IT issues, when they need them

When your company's IT staff encounter problems that require assistance from either internal departments or external vendors is there anyone to help? Is the problem identification, isolation, escalation, and resolution process adequately managed and tracked? Are solutions complete, expert, and delivered in a timely manner? Does your management or staff have the option of easily following their own issues, via the Web, to expedite resolution of issues?

If you want to prevent the IT problem resolution process from impacting employee productivity, obstructing efficient completion of mission critical tasks, and negatively affecting your business then you need DaVinciTek's Intelligent Help Desk (IHD). IHD is always there to help, available via telephone or Web, delivering your staff the information they need when they need it. IHD provides a single point of contact and expedites resolution of technical issues across multiple computing architectures and information system manufacturers—across all of your hardware, software, network and application elements.

DaVinciTek's Intelligent Help Desk delivers:

• a single point of contact for all technical issues
• toll-FREE telephone or Web access
• multi-vendor support
• 7x24x365 availability
• customer-defined priority settings for service requests
• a formalized escalation process
• monthly call reports

Want to be sure your employees have expedited resolution of their IT issues, when they need them? Contact DaVinciTek

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