January 22, 2013 by Anthony Curlo
It is inevitable that conflict will arise in the workplace from time to time. In an environment where many might feel overworked, underpaid and pressured to perform under tight deadlines, it is easy to lose your cool and lash out in ways that stymie necessary working relationships and the productivity of the organization as a whole. So when a corporate clash is in the works, here are a four conflict resolution tips to follow:
1. Manage Your Emotions & Body Language
It is amazing how quickly a small issue can spiral completely out of control due to the tone and delivery of a message, especially when perceived through email. The first aspect to focus on is the manner in which the issue is addressed. Take a deep breath and reflect for a moment. Are you being oversensitive? Do you really believe the issue at hand is a personal attack against you? Most likely both parties have become caught up in the emotions of the situation at hand, which only stands to exacerbate the issue all the more.
2. Address the Issue Respectfully
Many conflicts can be resolved through the simple act of communicating clearly. Meeting one-on-one in a neutral environment to listen to each other’s point of view in a calm, respectful manner will help to mitigate future misunderstanding or misinterpretation. Giving others the benefit of the doubt and listening with an open mind makes the process of resolution much easier.
3. Collaborate to Find a Solution
Once you both understand the other’s view point, you can work together to come to a reasonable and favorable solution. The key here is COMPROMISE! At the end of the day, you are both working together as a team to benefit the company overall, so coming together to resolve a conflict quickly is in both your interests.
4. If Necessary, Involve a Third Party
There are some situations that just cannot be solved without a mediator present. At this point, a manager or representative from Human Resources may have to step in to help bring resolution and assure appropriate business conduct is being followed.
What other methods of conflict resolution have you found successful at work?